Privacy policy

Privacy Policy

Effective Date: 1 July 2025

At MyMilari, we are committed to safeguarding your personal information and ensuring your privacy is respected. This Privacy Policy outlines how PT Milari Venture Asia ("we", "our", or "us") collects, uses, shares, and protects your data when you interact with our website, https://mymilari.com.

By using our Site, you agree to the practices described in this policy.

1. Information We Collect

When you visit our website or place an order, we collect personal information such as your name, email address, phone number, shipping and billing address, and any details necessary to complete a transaction. We also collect payment information, which is processed securely through our authorised payment partners, such as Xendit. In addition, we automatically receive technical information about your device and browser, such as your IP address, browser type, and how you interact with our website.

2. How We Use Your Information

The information we collect is used to process and fulfil your orders, communicate with you regarding your purchase, provide customer support, and improve your experience on our website. It also helps us prevent fraud, monitor system performance, and comply with applicable laws and regulations.

3. Sharing of Information

We do not sell or trade your personal information to third parties. However, we may share your information with trusted service providers who help us operate our business. These include payment gateways, shipping partners, website hosting platforms like Shopify, and communication service providers. Each of these third parties is required to handle your data responsibly and in accordance with legal privacy standards.

4. Use of Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and understand how visitors interact with our site. Cookies also support essential functionality like the shopping cart and secure login. You may manage or disable cookies through your browser settings, although some features of the site may not function properly without them.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil your order, provide support, comply with financial and legal obligations, or improve our services. When we no longer require your information, we will ensure it is securely deleted or anonymised.

6. Your Rights

As a customer, you have the right to access, correct, or request deletion of your personal information. You may also choose to opt out of marketing communications at any time. If you would like to exercise any of these rights, you may contact us directly at support@mymilari.com and we will respond within a reasonable timeframe.

7. Data Security

We take appropriate measures to protect your personal information from unauthorised access, disclosure, or misuse. All transactions are encrypted and transmitted through secure payment gateways. Our systems are regularly monitored to maintain data integrity and security.

8. Governing Law

This Privacy Policy is governed by the laws of Indonesia and is informed by regional data protection practices across Southeast Asia. By using our website, you consent to this jurisdiction and the application of these standards to your data.

9. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our operations or legal requirements. Any updates will be published on this page, and continued use of the site after changes have been made constitutes acceptance of the revised terms. We recommend reviewing this policy periodically.

10. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy, you may reach us at support@mymilari.com. Our registered office is located in Indonesia, under the legal entity PT Milari Venture Asia.